Where's 911

A recent tragedy has highlighted the accessibility of 911 throughout Canada. Due to media saturation we have all been told to call 911 in an emergency. What these messages fail to indicate, and sonething that surprises most people, is that 911 is not available everywhere in Canada.

911 access is still confined to urban areas or rural areas near urban areas. In Canada 911 systems are managed by the local municipality (sometimes the functionality is outsourced but the responsibility lies with that municipality). What this means is that is that we have a hodgepodge of 911 systems that sometimes overlap and sometimes leaves out areas.

Another problem is the technology. With the advent of cellphones people are used to having immediate access to help. This is reliant on a clear signal from a cell tower. When cell phone calls are made near an intersection of 911 systems we can get crossover from one system to another. The Cities of Ottawa and Gatineau have agreed to allow their 911 centres to transfer calls to each other's Emergency Services in order to overcome this issue. In areas such as southern BC even near Vancouver calls are sometimes routed through a U.S. cell tower even though they are made from Canada. Unless the local municipalities agree to transfer calls there is little the 911 operator can do.

So what can you do? As is the case for all emergencies plan ahead. Inform yourself what cell coverage is available where you are or will be travelling. Find out if there is 911 service (for even landlines) and if not ensure that you have the 10 digit telephone numbers for your local emergency services and they are posted near the telephone.

While you are thinking about preparing for emergencies don't forget to get your first aid training up to date. Courses now are easier than ever. For more information on courses in the Ottawa area check out our website at: www.FirstAidOttawa.com or call us at 613-225-2727.